Cancellations & Refunds

Last updated: 18 September 2026

This policy applies to SSAVY Premium, a paid subscription for creators starting at ₹99/month in India and US$2.99/month elsewhere (prices include applicable taxes). New subscriptions are sold and billed by our online reseller and Merchant of Record, Dodo Payments; subscriptions started before 18 September 2026 continue to be billed through Razorpay until they end.

Subscription & billing

• SSAVY Premium is a recurring monthly subscription. The plan price is shown in your local currency at checkout (INR in India, USD elsewhere) and is the amount charged each month.
• Payment is collected at the start of each billing cycle by card, UPI AutoPay or another method offered at checkout. Your access is activated as soon as the payment is confirmed. For Indian cards and UPI, banks notify you before each renewal and settle it up to ~48 hours later — your access continues through that window.

Delivery (digital service)

SSAVY is an online-only digital service — there is no physical product or shipping. On a successful payment, your Premium benefits are activated on your account immediately (typically within a few minutes), worldwide.

Cancellation

• You can cancel your subscription at any time — via the link in your payment receipt email, by emailing us at soldier.sumit11@gmail.com, or using the Contact page.
• On cancellation, future renewals stop. Your Premium benefits remain active until the end of the current paid billing period; they are not renewed thereafter.

Refunds

• As Premium is a digital service activated immediately, fees for the current billing cycle are generally non-refundable once the cycle has begun.
• If you were charged in error, charged more than once, or could not access the service due to a fault on our side, contact us within 7 days and we will investigate and, where appropriate, issue a full or pro-rated refund.
• Approved refunds are processed back to the original payment method by the provider that billed you (Dodo Payments, or Razorpay for older subscriptions), typically within 5–10 business days depending on your bank.

How to request a refund

Email soldier.sumit11@gmail.com (or use the Contact page) with your registered email and the payment reference. We acknowledge requests within 48 hours and aim to resolve within 15 days.